UCStrategies on Interactions 2014

Jim Burton | UCStrategies Industry Buzz | June 16, 2014

UC-Unified-Communications-Strategies-Logo-red-cropIn this week’s Industry Buzz podcast, the UCStrategies Experts review the Interactive Intelligence Global Conference, Interactions 2014. Jim Burton is the moderator, and is joined by Phil EdholmDon Van DorenDave MichelsJon ArnoldBill MacKayArt RosenbergSteve LeadenMelissa Swartz, and Roberta J. Fox. Discussion topics include the company’s new PureCloud Suite, channel strategy, contact center-as-a-service, millenials, video, and Interactive Process Automation (IPA).

Listen to the podcast here (total run time 30:19).

Refer to the time codes below for each speaker:

  • Jim Burton
  • Phil Edholm (1:01)
  • Don Van Doren (2:55)
  • Dave Michels (5:35)
  • Jim Burton (8:58)
  • Jon Arnold (9:43)
  • Bill MacKay (14:42)
  • Art Rosenberg (17:52)
  • Steve Leaden (20:10)
  • Melissa Swartz (24:29)
  • Roberta J. Fox (27:29)
  • Jim Burton (29:44)


UCStrategies is an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing Unified Communications arena. A supplier of objective information on Unified Communications, UCStrategies is supported by an alliance of leading communication industry Advisors, Analysts, and Consultants who have worked in the various segments of Unified Communications since its inception.

UCStrategies Experts represent the Who’s Who of the Unified Communications world, providing key insights and analysis to help you better understand UC technologies, products, and trends. UCStrategies Experts are seasoned professionals and luminaries in their fields, with extensive experience and knowledge in their various areas of expertise.

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