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Category: Podcasts & Videos

28 Aug 2014

Social Customer Service in the Enterprise

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service

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20 May 2014

UCStrategies Experts Interpret InformationWeek’s State of UC Survey Results

Swartz ConsultingAll Posts, Podcasts & VideosUnified Communications and VOIPLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts discuss Michael Finneran’s InformationWeek 2014 State of Unified Communications survey.

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18 Jul 2013

Avaya TechTalk 35: Melissa Swartz – Swartz Consulting

Swartz ConsultingAll Posts, Podcasts & VideosLeave a comment

Avaya TechTalk podcast host Guy Clinch interviews Melissa Swartz, owner of Swartz Consulting, about how her business delivers completely independent and unbiased telecommunications consulting.

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3 Sep

Reducing Business Communications Expenses in Response to Tough Economic Times

Join Melissa Swartz and other leading technology experts in this virtual panel about how to evaluate your business communication tools and expenses.

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3 Sep

How Do You Budget for a UCaaS Solution?

Licenses, connectivity, and devices are some of the main components to consider.

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8 Jun

Back to Work. Now what?

The mad scramble to remote work is over. Now the “return to work” process is beginning, and that brings many questions. Before moving forward, take a moment to assess your situation.

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3 Mar

Don’t Let the Cloud Impact Your Call Quality

Melissa Swartz & Beth Schultz | No Jitter Podcast Series| March 3, 2020     In this part of a Podcast series produced by No Jitter, Editor Beth Schultz interviews Melissa Swartz about best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay. Listen to the podcast…

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18 Jan

Avoiding Common Pitfalls in a UCaaS Migration

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