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Category: Podcasts & Videos

28 Aug 2014

Gartner Magic Quadrant for Unified Communications – UCStrategies Views

Swartz ConsultingAll Posts, Podcasts & Videos, Technology Refresh, Unified Communications and VOIPTechnology Refresh, Unified Communications and VOIPLeave a comment

In this Industry Buzz podcast, Marty Parker leads a discussion about the recently released Gartner Magic Quadrant for Unified Communication.

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28 Aug 2014

Social Customer Service in the Enterprise

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service

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20 May 2014

UCStrategies Experts Interpret InformationWeek’s State of UC Survey Results

Swartz ConsultingAll Posts, Podcasts & VideosUnified Communications and VOIPLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts discuss Michael Finneran’s InformationWeek 2014 State of Unified Communications survey.

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18 Jul 2013

Avaya TechTalk 35: Melissa Swartz – Swartz Consulting

Swartz ConsultingAll Posts, Podcasts & VideosLeave a comment

Avaya TechTalk podcast host Guy Clinch interviews Melissa Swartz, owner of Swartz Consulting, about how her business delivers completely independent and unbiased telecommunications consulting.

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Recent Articles

9 Mar

New 911 Regulations: Yes, These Apply to Your Organization

Failure to comply could result in legal liabilities.

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End User Adoption Tips
8 Feb

5 Keys for Successful End User Adoption

Carving out time to create an end user adoption strategy, and to execute it, will pay big dividends in the end.

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27 Jan

Microsoft Teams Direct Routing: More Complex Than It Seems

Direct Routing is a good option for voice calling, but be sure you understand all the considerations and the tradeoffs.

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14 Dec

Taking a Long-Term View of Remote Work

Five questions to ask when thinking about aligning processes to today’s reality.

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24 Sep

Quick Response Cloud Collaboration

August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…

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