How many of us rely entirely on directories in our corporate environment (and certainly on our phones) to know how to reach others? How would you communicate with people if you weren’t able to access that directory information? Continue reading Disaster Recovery: Beyond the Technical Issues
In this Industry Buzz podcast, the UCStrategies Experts discuss the changes happening in the industry that will shape the agenda for the 2016 BC Summit. Continue reading Our Evolving Industry: Shaping the Agenda for BC Summit 2016
Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation. Continue reading Does Architecture Matter?
Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask. Continue reading Clearing Up Some Cloud Confusion
Before you implement SIP trunking, be sure you familiarize yourself with common challenges and gotchas. Continue reading Don’t Slip Up with SIP
In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.
Continue reading Pitfalls to Avoid When Implementing SIP Trunking – Part 2
Contact centers have always been about the numbers; reporting is very important. Continue reading Contact Center: New Insights from Analytics
In Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented. Continue reading Pitfalls to Avoid When Implementing SIP Trunking – Part 1
In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience. Continue reading The Role of Customer Engagement in the Contact Center
A deeper dive into factors around facilities, configuration, and failover that can complicate a move to SIP trunks. Continue reading SIP Trunking: Not a Simple Replacement – Part 2