Technology Refresh

Guiding you from needs analysis through implementation and beyond.

We have assisted many organizations with replacement of their existing telecom system.  We work with your team to uncover ways that new technology can improve business processes, automate repetitive tasks and increase efficiency.

Our Process:

The first step is to assess the current and future needs of your entire organization; we typically learn this through interviews with key personnel or departments and meetings with your technology staff. We also work with you to determine the right architecture to meet your needs (cloud, premise, hybrid?).

Once we understand the requirements, we work with your team to find the best solution. This may (or may not) include a formal Request for Proposal (RFP). Once we have proposals from multiple contenders, we analyze them and provide a comparison of the various options, and how they will work in your environment. We also evaluate vendor capabilities and support. While the initial decision is important, you will be living with the solution for several years, so the quality of the support is a significant factor in your long-term satisfaction.

Finally, we assist you in negotiating the final contract with the selected vendor, ensuring that your interests are protected and that the contract reflects all of the our discussions so thus far. Note that while we are not a substitute for legal review, we assist your legal team on the technical issues. Since we have helped negotiate numerous contracts, we know what to look for, what to avoid, and which items are not negotiable.  Our experience in this area has proven to be quite valuable to our clients.

Once agreements have been finalized, it is time to begin the installation process! Swartz Consulting, LLC offers project management services to our clients.  We will manage the various vendors, and place orders as needed on behalf of our clients.  Our past project experience is used to make the installation as painless as possible for our clients.

To discuss your communications technology needs, contact us.