Presented By: Melissa Swartz
November 8, 2016
Genesys Talks with CX Leaders
Healthcare Panel
A digital strategy can help you focus on leveraging and optimizing patient-related technology to improve the patient experience and outcomes. Developing a digital patient ecosystem will allow you to create more productive relationships and improve health outcomes.
Here are five key technology components that our panel will discuss to help you design and implement a digital ecosystem to improve the patient experience.
- How to orchestrate people, processes, policies, communications, actions, and environment
- How to use digital channels for patient interactions, including online portals that allow patients to make their own appointments, and social media platforms and mobile apps with personalized health content
- How telehealth is a cost-effective alternative to traditional face-to-face visits
- How remote monitoring and wearable devices help maintain a close patient-doctor relationship for the opportunity to better manage outcomes
- How embracing technology now will enable increases in patient engagement and improve the patient experience, thereby attracting, expanding and retaining your patient base.