Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…
Read MoreMelissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…
Read MoreMeeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.
Read MoreInvesting time and energy in a formal end user adoption and change management process can reap dividends in time and money later.
Read MoreDon’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons
Read MoreMelissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…
Read MorePhase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?
Read MoreHardware devices are difficult to source this year. But as my client migrates 10,000 users to a new cloud voice solution, we must proceed.
Read MorePhone systems are now considered part of IT, but these 5 factors often surprise IT staff when changing to a new voice technology.
Read MoreWhile most of us won’t be able to start with a clean slate, we can take the opportunity to improve our communication technology, processes and policies as employees return to their offices.
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