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Category: Podcasts & Videos

24 Sep 2020

Quick Response Cloud Collaboration

Swartz ConsultingAll Posts, Podcasts, Podcasts & VideosServices

August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…

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3 Sep 2020

Reducing Business Communications Expenses in Response to Tough Economic Times

Swartz ConsultingAll Posts, Budgeting & Cost Reduction, Planning & Strategy, Podcasts & Videos

Join Melissa Swartz and other leading technology experts in this virtual panel about how to evaluate your business communication tools and expenses.

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3 Mar 2020

Don’t Let the Cloud Impact Your Call Quality

Swartz ConsultingAll Posts, Podcasts, Podcasts & Videos

Melissa Swartz & Beth Schultz | No Jitter Podcast Series| March 3, 2020     In this part of a Podcast series produced by No Jitter, Editor Beth Schultz interviews Melissa Swartz about best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay. Listen to the podcast…

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18 Jan 2020

Avoiding Common Pitfalls in a UCaaS Migration

mswartz23Planning & Strategy, Podcasts & Videos, UCaaS
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29 Mar 2017

EC 2017 Livestream: Melissa Swartz on SIP Trunking and UCaaS

Swartz ConsultingAll Posts, Past Speaking Engagements, Podcasts & Videos, UCaaSpast speaking, UCaaSLeave a comment

Melissa Swartz provides top tips Navigating SIP Trunking on Enterprise Connect Livestream from the 2017 conference.

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15 Mar 2017

Practical Advice for Navigating SIP Trunking

Swartz ConsultingPodcasts & VideosConnectivity, Services, SIP TrunkingLeave a comment

From the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking.

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23 Nov 2016

Digital Disruption & Transformation

Swartz ConsultingAll Posts, Podcasts & VideosPlanning and StrategyLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry.

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30 Sep 2016

Contact Center Industry Consolidation, Disruption, and the Future

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry.

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19 May 2016

Clearing Up Some Cloud Confusion

Swartz ConsultingAll Posts, Articles, Podcasts & Videos, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.

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25 Mar 2016

The Role of Customer Engagement in the Contact Center

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.

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Recent Articles

20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

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18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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