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Category: Podcasts & Videos

24 Sep 2020

Quick Response Cloud Collaboration

Swartz ConsultingAll Posts, Podcasts, Podcasts & Videos, Services

August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…

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3 Sep 2020

Reducing Business Communications Expenses in Response to Tough Economic Times

Swartz ConsultingAll Posts, Budgeting & Cost Reduction, Planning & Strategy, Podcasts & Videos

Join Melissa Swartz and other leading technology experts in this virtual panel about how to evaluate your business communication tools and expenses.

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3 Mar 2020

Don’t Let the Cloud Impact Your Call Quality

Swartz ConsultingAll Posts, Podcasts, Podcasts & Videos

Melissa Swartz & Beth Schultz | No Jitter Podcast Series| March 3, 2020     In this part of a Podcast series produced by No Jitter, Editor Beth Schultz interviews Melissa Swartz about best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay. Listen to the podcast…

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18 Jan 2020

Avoiding Common Pitfalls in a UCaaS Migration

mswartz23Planning & Strategy, Podcasts & Videos, UCaaS
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29 Mar 2017

EC 2017 Livestream: Melissa Swartz on SIP Trunking and UCaaS

Swartz ConsultingAll Posts, Past Speaking Engagements, Podcasts & Videos, UCaaSpast speaking, UCaaSLeave a comment

Melissa Swartz provides top tips Navigating SIP Trunking on Enterprise Connect Livestream from the 2017 conference.

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15 Mar 2017

Practical Advice for Navigating SIP Trunking

Swartz ConsultingPodcasts & VideosConnectivity, Services, SIP TrunkingLeave a comment

From the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking.

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23 Nov 2016

Digital Disruption & Transformation

Swartz ConsultingAll Posts, Podcasts & VideosPlanning and StrategyLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry.

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30 Sep 2016

Contact Center Industry Consolidation, Disruption, and the Future

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry.

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19 May 2016

Clearing Up Some Cloud Confusion

Swartz ConsultingAll Posts, Articles, Podcasts & Videos, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.

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25 Mar 2016

The Role of Customer Engagement in the Contact Center

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.

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Recent Articles

16 Feb

3 Considerations When Migrating to a Cloud Phone System

Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…

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5 Jan

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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22 Dec

The Show Must Go On: A Project Team Migrates Through Supply Chain Issues

Hardware devices are difficult to source this year. But as my client migrates 10,000 users to a new cloud voice solution, we must proceed.

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6 Oct

Cloud Contract Gotchas That Can Result in Higher Costs

Tips for reviewing the cost structure of your next cloud communications service.

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16 Sep

Negotiate a Better Cloud Contract to Avoid Traps

Learn where to look for potential billing “gotchas” to escape unpleasant future surprises

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