August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…
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Join Melissa Swartz and other leading technology experts in this virtual panel about how to evaluate your business communication tools and expenses.
Read MoreMelissa Swartz & Beth Schultz | No Jitter Podcast Series| March 3, 2020 In this part of a Podcast series produced by No Jitter, Editor Beth Schultz interviews Melissa Swartz about best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay. Listen to the podcast…
Read MoreMelissa Swartz provides top tips Navigating SIP Trunking on Enterprise Connect Livestream from the 2017 conference.
Read MoreFrom the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking.
Read MoreIn this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry.
Read MoreIn this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry.
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Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.
Read MoreIn this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.
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Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…
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Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…
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Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.
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Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.
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Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons
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