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Tag: Technology Refresh

10 Jul 2017

Business Objectives Should Outweigh Service Levels

Swartz ConsultingAll Posts, Articles, No Jitter, Planning & Strategy, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.

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26 Jan 2017

3 Considerations when choosing a UCaaS partner

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSTechnology Refresh, UCaaSLeave a comment

Developing an effective Unified Communications-as-a-Service (UCaaS) solution can be complex and challenging. If you will soon be moving your network to an as-a-service model, there are three major considerations to help you…

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4 Jan 2017

UCaaS Feature Parity Not a Guarantee

Swartz ConsultingAll Posts, Articles, No Jitter, Technology Refresh, UCaaSTechnology Refresh, UCaaSLeave a comment

UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don’t have the benefit of years’ worth of user-prompted development, either.

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15 Nov 2016

Going UCaaS: How to Choose the Right Option for You

Swartz ConsultingAll Posts, Articles, No Jitter, Services, Technology Refresh, UCaaSServices, Technology Refresh, Top Posts, UCaaSLeave a comment

Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

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16 Sep 2016

Choosing UCaaS: What Works for You?

Swartz ConsultingAll Posts, Articles, No Jitter, Technology Refresh, UCaaSTechnology Refresh, UCaaS1 Comment

If you’re thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.

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1 Aug 2016

Does Architecture Matter?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Services, Technology RefreshPlanning and Strategy, Services, Technology RefreshLeave a comment

Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.

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19 May 2016

Clearing Up Some Cloud Confusion

Swartz ConsultingAll Posts, Articles, Podcasts & Videos, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.

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5 Aug 2015

Does the Cloud Services Deployment Model Need to Change?

Swartz ConsultingAll Posts, Articles, No Jitter, Technology Refresh, UCaaSTechnology Refresh, UCaaSLeave a comment

User organizations often require help when implementing cloud services – a gap begging to be filled.

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13 May 2015

8 Tips to Ramp Up User Training

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIPPlanning and Strategy, Technology Refresh, Unified Communications and VOIPLeave a comment

Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

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18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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16 Feb

3 Considerations When Migrating to a Cloud Phone System

Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…

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5 Jan

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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