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Tag: Services

5 Apr 2017

Don’t Forget People Piece of New Technology Deployments

Swartz ConsultingAll Posts, Articles, Contact Center, No JitterContact Center, More Contact Center, ServicesLeave a comment

Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.

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15 Mar 2017

Practical Advice for Navigating SIP Trunking

Swartz ConsultingPodcasts & VideosConnectivity, Services, SIP TrunkingLeave a comment

From the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking.

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15 Nov 2016

Going UCaaS: How to Choose the Right Option for You

Swartz ConsultingAll Posts, Articles, No Jitter, Services, Technology Refresh, UCaaSServices, Technology Refresh, Top Posts, UCaaSLeave a comment

Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

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1 Aug 2016

Does Architecture Matter?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Services, Technology RefreshPlanning and Strategy, Services, Technology RefreshLeave a comment

Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.

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28 Apr 2016

Pitfalls to Avoid When Implementing SIP Trunking – Part 2

Swartz ConsultingAll Posts, Articles, Connectivity, Services, SIP TrunkingConnectivity, Services, SIP Trunking, Top PostsLeave a comment

In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.

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1 Apr 2016

Pitfalls to Avoid When Implementing SIP Trunking – Part 1

Swartz ConsultingAll Posts, Articles, Connectivity, Services, SIP TrunkingConnectivity, Services, SIP Trunking, Top PostsLeave a comment

In Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented.

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22 Jan 2016

Contact Center: Four Keys for Successful Remote Workers

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, ServicesLeave a comment

The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.

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12 Sep 2013

5 Tips for Successfully Installing a New Telephony Solution

Swartz ConsultingAll Posts, Articles, No Jitter, Project Management, Services, Technology Refresh, Unified Communications and VOIPProject Management, Services, Technology Refresh, Unified Communications and VOIPLeave a comment

Documentation, project management, testing, and training are among the elements that must be handled properly for the installation to go smoothly.

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6 Aug 2013

10 Mistakes to Avoid When Replacing Your Communications System

Swartz ConsultingAll Posts, Articles, No Jitter, Services, Technology Refresh, Unified Communications and VOIPServices, Technology Refresh, Top Posts, Unified Communications and VOIP

Voice services are much more complex than they appear, and changing out a telephone system is no exception.

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Recent Articles

29 Dec

New 911 Regulations: Yes, These Apply to Your Organization

Failure to comply could result in legal liabilities.

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14 Dec

Taking a Long-Term View of Remote Work

Five questions to ask when thinking about aligning processes to today’s reality.

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24 Sep

Quick Response Cloud Collaboration

August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…

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3 Sep

Reducing Business Communications Expenses in Response to Tough Economic Times

Join Melissa Swartz and other leading technology experts in this virtual panel about how to evaluate your business communication tools and expenses.

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3 Sep

How Do You Budget for a UCaaS Solution?

Licenses, connectivity, and devices are some of the main components to consider.

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