Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology. Continue reading Don’t Forget People Piece of New Technology Deployments
From the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking. Continue reading Practical Advice for Navigating SIP Trunking
Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options. Continue reading Going UCaaS: How to Choose the Right Option for You
Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation. Continue reading Does Architecture Matter?
In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.
Continue reading Pitfalls to Avoid When Implementing SIP Trunking – Part 2
In Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented. Continue reading Pitfalls to Avoid When Implementing SIP Trunking – Part 1
The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider. Continue reading Contact Center: Four Keys for Successful Remote Workers
Documentation, project management, testing, and training are among the elements that must be handled properly for the installation to go smoothly. Continue reading 5 Tips for Successfully Installing a New Telephony Solution
Voice services are much more complex than they appear, and changing out a telephone system is no exception. Continue reading 10 Mistakes to Avoid When Replacing Your Telephone System