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Tag: Services

5 Apr 2017

Don’t Forget People Piece of New Technology Deployments

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, No Jitter, Services1 Comment

Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.

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15 Mar 2017

Practical Advice for Navigating SIP Trunking

Swartz ConsultingPodcasts & VideosConnectivity, Services, SIP TrunkingLeave a comment

From the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking.

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15 Nov 2016

Going UCaaS: How to Choose the Right Option for You

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Services, Technology Refresh, Top Posts, UCaaSLeave a comment

Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

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1 Aug 2016

Does Architecture Matter?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology RefreshPlanning and Strategy, Services, Technology RefreshLeave a comment

Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.

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28 Apr 2016

Pitfalls to Avoid When Implementing SIP Trunking – Part 2

Swartz ConsultingAll Posts, Articles, Connectivity, SIP TrunkingConnectivity, Services, SIP Trunking, Top PostsLeave a comment

In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.

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1 Apr 2016

Pitfalls to Avoid When Implementing SIP Trunking – Part 1

Swartz ConsultingAll Posts, Articles, Connectivity, SIP TrunkingConnectivity, Services, SIP Trunking, Top PostsLeave a comment

In Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented.

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22 Jan 2016

Contact Center: Four Keys for Successful Remote Workers

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, ServicesLeave a comment

The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.

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12 Sep 2013

5 Tips for Successfully Installing a New Telephony Solution

Swartz ConsultingAll Posts, Articles, Project Management, Technology Refresh, Unified Communications and VOIPNo Jitter, Project Management, Services, Technology Refresh, Unified Communications and VOIPLeave a comment

Documentation, project management, testing, and training are among the elements that must be handled properly for the installation to go smoothly.

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Recent Articles

11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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