Category: Planning & Strategy

11 Jul 2022

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

18 May 2022

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

5 Jan 2022

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

22 Dec 2021

The Show Must Go On: A Project Team Migrates Through Supply Chain Issues

Hardware devices are difficult to source this year. But as my client migrates 10,000 users to a new cloud voice solution, we must proceed.

6 Oct 2021

Cloud Contract Gotchas That Can Result in Higher Costs

Tips for reviewing the cost structure of your next cloud communications service.

16 Sep 2021

Negotiate a Better Cloud Contract to Avoid Traps

Learn where to look for potential billing “gotchas” to escape unpleasant future surprises

14 Jul 2021

What IT People Don’t Know About Phones

Phone systems are now considered part of IT, but these 5 factors often surprise IT staff when changing to a new voice technology.

21 Apr 2021

No Formal ‘Go Live?’ Defining a Project’s End Can Be Tough

Sharing lessons learned from a Microsoft Teams telephony migration that took place while no one was in the office.

9 Mar 2021

New 911 Regulations: Yes, These Apply to Your Organization

Failure to comply could result in legal liabilities.

8 Feb 2021

5 Keys for Successful End User Adoption

Carving out time to create an end user adoption strategy, and to execute it, will pay big dividends in the end.

Category: Planning & Strategy

End User Adoption and Change Management Process

Are On-Prem Phone Systems Actually Dead?

Don’t Ignore New 911 Compliance Regulations for 2022

The Show Must Go On: A Project Team Migrates Through Supply Chain Issues

Cloud Contract Gotchas That Can Result in Higher Costs

Negotiate a Better Cloud Contract to Avoid Traps

What IT People Don’t Know About Phones

No Formal ‘Go Live?’ Defining a Project’s End Can Be Tough

New 911 Regulations: Yes, These Apply to Your Organization

5 Keys for Successful End User Adoption

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