Category: Planning & Strategy

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

The Show Must Go On: A Project Team Migrates Through Supply Chain Issues

Hardware devices are difficult to source this year. But as my client migrates 10,000 users to a new cloud voice solution, we must proceed.

Cloud Contract Gotchas That Can Result in Higher Costs

Tips for reviewing the cost structure of your next cloud communications service.

Negotiate a Better Cloud Contract to Avoid Traps

Learn where to look for potential billing “gotchas” to escape unpleasant future surprises

What IT People Don’t Know About Phones

Phone systems are now considered part of IT, but these 5 factors often surprise IT staff when changing to a new voice technology.

No Formal ‘Go Live?’ Defining a Project’s End Can Be Tough

Sharing lessons learned from a Microsoft Teams telephony migration that took place while no one was in the office.