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Category: UCaaS

6 Oct 2021

Cloud Contract Gotchas That Can Result in Higher Costs

Swartz ConsultingBudgeting & Cost Reduction, Planning & Strategy, UCaaSNo Jitter

Tips for reviewing the cost structure of your next cloud communications service.

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16 Sep 2021

Negotiate a Better Cloud Contract to Avoid Traps

Swartz ConsultingBudgeting & Cost Reduction, Planning & Strategy, UCaaS, Unified Communications and VOIPNo Jitter

Learn where to look for potential billing “gotchas” to escape unpleasant future surprises

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18 Jan 2020

Avoiding Common Pitfalls in a UCaaS Migration

mswartz23Planning & Strategy, Podcasts & Videos, UCaaS
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19 Mar 2019

How Microsoft is Innovating in Collaboration

Swartz ConsultingAll Posts, Articles, Past Speaking Engagements, Technology Refresh, UCaaS, Unified Communications and VOIPNo Jitter

With Microsoft crowned Best of EC 2019 Overall winner, here’s one judge’s observations from the evaluation process.

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16 Jan 2019

What Are You Really Getting with Your Cloud Solution?

Swartz ConsultingAll Posts, Articles, Cloud, Contact Center, No Jitter, Technology Refresh, UCaaSCloud, Contact Center, UCaaSLeave a comment

Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…

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14 Nov 2018

Lessons Learned from the Trenches of UCaaS Implementations

Swartz ConsultingAll Posts, Articles, No Jitter, Technology Refresh, UCaaSUCaaSLeave a comment

Despite best planning efforts for UCaaS implementations, things aren’t always what they seem when you get down to the nuts and bolts.

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14 Jun 2018

Getting Technical with Cloud Migrations

Swartz ConsultingAll Posts, Articles, No Jitter, Technology Refresh, UCaaSNo Jitter, UCaaSLeave a comment

Advice from the trenches on moving communications systems to the cloud.

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29 Mar 2017

EC 2017 Livestream: Melissa Swartz on SIP Trunking and UCaaS

Swartz ConsultingAll Posts, Past Speaking Engagements, Podcasts & Videos, UCaaSpast speaking, UCaaSLeave a comment

Melissa Swartz provides top tips Navigating SIP Trunking on Enterprise Connect Livestream from the 2017 conference.

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26 Jan 2017

3 Considerations when choosing a UCaaS partner

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSTechnology Refresh, UCaaSLeave a comment

Developing an effective Unified Communications-as-a-Service (UCaaS) solution can be complex and challenging. If you will soon be moving your network to an as-a-service model, there are three major considerations to help you…

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4 Jan 2017

UCaaS Feature Parity Not a Guarantee

Swartz ConsultingAll Posts, Articles, No Jitter, Technology Refresh, UCaaSTechnology Refresh, UCaaSLeave a comment

UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don’t have the benefit of years’ worth of user-prompted development, either.

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Recent Articles

27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

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18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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16 Feb

3 Considerations When Migrating to a Cloud Phone System

Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…

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5 Jan

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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