What Our Company Can Do for You

Provide independent advice from experts who are not trying to sell you any products. Our focus is on helping you find the solution that is right for you.

We demonstrate our independence by membership in the Society of Communication Technology Consultants, a premier organization of ethically based, professional, independent communications technology consultants. Members are required to be independent and are prohibited under the SCTC Consultant Code of Ethics from selling any product or service other than independent services.

You can find our statement of ethics here. 

Help you avoid pitfalls as you deal with the complex world of business communications technology.


“You must learn from the mistakes of others.  You can’t possibly live long enough to make them all yourself.”
– Samuel Levinson


How do we do this?

We work with many different clients, on a wide variety of projects.  We bring this experience to your project and guide you past the rough spots.

Clients Experience snip

Flower Diagram about us

What do others think?

45% of our clients in the last 5 years have asked us to work on multiple projects.

We’re good at what we do.

Our consultants have over 30 years of industry experience each.

Industry recognition

Past president of Society of Communication Technology Consultants

Member of multiple manufacturer’s consultant advisory boards

Enterprise Connect presenter

BC Strategies Expert

BCStrategies is an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing Unified Communications arena. A supplier of objective information on Unified Communications, BCStrategies is supported by an alliance of leading communication industry Advisors, Analysts, and Consultants who have worked in the various segments of Unified Communications since its inception.

BCStrategies Experts represent the Who’s Who of the Unified Communications world, providing key insights and analysis to help you better understand UC technologies, products, and trends. BCStrategies Experts are seasoned professionals and luminaries in their fields, with extensive experience and knowledge in their various areas of expertise.

No Jitter regular contributor

No Jitter provides daily commentary and analysis of the enterprise IP telephony, unified communications, and converged networking worlds, with unique access, insights, vigilance, energy, and reputation, which allow it to generate vibrant content daily. No Jitter strives to be the leading online community for the exchange, debate, and incubation of ideas and best practices regarding enterprise communications and collaboration. It is produced by the same people who run Enterprise Connect, the largest conference/exhibition in the U.S. devoted exclusively to enterprise communications.

We offer proven processes AND the ability to creatively adapt them to fit your unique needs.

Our resources include

  • Our copyrighted Request for Proposal document
  • Multiple templates for gathering and reporting information
  • Checklists
  • Project plans
  • Test plans
  • and more

We will learn about YOUR business so that we can effectively work with you to find the solution that is right for you.

Our Team

Our staff is composed of tenured, experienced consultants:

Melissa Swartz

Melissa SwartzMelissa founded Swartz Consulting, LLC in 1991. With over 35 years of industry experience, Melissa guides enterprise business clients through the complex process of finding the right communications technology solutions for their business, and getting the solution implemented properly. Her experience includes many Contact Center, VOIP, and Unified Communications projects.

Melissa brings value to her clients by minimizing risk and optimizing costs. She knows the industry—what’s out there, what works and what doesn’t. And she has the unique ability to understand both business and technology, and how to use technology effectively to solve business problems (and to recognize when technology isn’t the answer).

Her clients represent many industries, including healthcare, insurance, local government, education (both K-12 and higher education), manufacturing, retail, and non-profits.

Education: MBA, Cox School of Business at Southern Methodist University

Industry contributions: Melissa Swartz a past president of the Society of Communications Technology Consultants.  She is a regular contributor to No JitterBCStrategies, and other communications technology industry publications, providing practical advice on topics such as UCaaS, SIP, Project Management, Technology Transition, and more. In addition to articles, she has been featured in podcasts and video interviews and presentations on a variety of industry topics.

Larry Swartz

Larry has been with Swartz Consulting, LLC since 1992. Prior to that he worked for Bell Labs, AT&T, Southwestern Bell, and other companies in the communications technology industry. He has over 40 years of industry experience in engineering, design, and project management. He has implemented technology changes for over 2,000 systems.

Larry’s projects have included:

  • Technology Refresh Projects
  • VOIP, UC, UCaaS
  • Contact Centers
  • Project Management
  • Data Network Refresh
  • Network Connectivity between locations
  • Cost Containment
  • Planning and Strategy