Your cloud solution may have more components than you thought; be sure that you understand all that’s involved… Continue reading What Are You Really Getting with Your Cloud Solution?
Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology. Continue reading Don’t Forget People Piece of New Technology Deployments
In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. Continue reading Contact Center Industry Consolidation, Disruption, and the Future
Contact centers have always been about the numbers; reporting is very important. Continue reading Contact Center: New Insights from Analytics
In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience. Continue reading The Role of Customer Engagement in the Contact Center
The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider. Continue reading Contact Center: Four Keys for Successful Remote Workers
Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.
Continue reading Reasons Why Teleworking Makes Sense
In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service Continue reading Social Customer Service in the Enterprise
In any organization, who is in charge of improving the organization’s processes? Continue reading Should Companies Have a “Chief Process Officer?”