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Tag: Contact Center

16 Jan 2019

What Are You Really Getting with Your Cloud Solution?

Swartz ConsultingAll Posts, Articles, Cloud, Contact Center, No Jitter, Technology Refresh, UCaaSCloud, Contact Center, UCaaSLeave a comment

Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…

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5 Apr 2017

Don’t Forget People Piece of New Technology Deployments

Swartz ConsultingAll Posts, Articles, Contact Center, No JitterContact Center, More Contact Center, Services1 Comment

Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.

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30 Sep 2016

Contact Center Industry Consolidation, Disruption, and the Future

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry.

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7 Apr 2016

Contact Center: Gaining Insights from Analytics

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, Top Posts

Contact centers have always been about the numbers; reporting is very important.

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25 Mar 2016

The Role of Customer Engagement in the Contact Center

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.

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22 Jan 2016

Contact Center: Four Keys for Successful Remote Workers

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, ServicesLeave a comment

The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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28 Aug 2014

Social Customer Service in the Enterprise

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service

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Recent Articles

27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

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18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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16 Feb

3 Considerations When Migrating to a Cloud Phone System

Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…

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5 Jan

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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