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Tag: More Contact Center

5 Apr 2017

Don’t Forget People Piece of New Technology Deployments

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, No Jitter, Services1 Comment

Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.

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30 Sep 2016

Contact Center Industry Consolidation, Disruption, and the Future

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry.

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7 Apr 2016

Contact Center: Gaining Insights from Analytics

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, Top Posts

Contact centers have always been about the numbers; reporting is very important.

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25 Mar 2016

The Role of Customer Engagement in the Contact Center

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In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.

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22 Jan 2016

Contact Center: Four Keys for Successful Remote Workers

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, ServicesLeave a comment

The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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28 Aug 2014

Social Customer Service in the Enterprise

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service

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Recent Articles

20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

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18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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