Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry.
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In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.
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The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.
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Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.
Read MoreIn this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service
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