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Category: Contact Center

16 Jan 2019

What Are You Really Getting with Your Cloud Solution?

Swartz ConsultingAll Posts, Articles, Cloud, Contact Center, No Jitter, Technology Refresh, UCaaSCloud, Contact Center, UCaaSLeave a comment

Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…

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5 Apr 2017

Don’t Forget People Piece of New Technology Deployments

Swartz ConsultingAll Posts, Articles, Contact Center, No JitterContact Center, More Contact Center, ServicesLeave a comment

Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.

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7 Apr 2016

Contact Center: Gaining Insights from Analytics

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, Top Posts

Contact centers have always been about the numbers; reporting is very important.

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22 Jan 2016

Contact Center: Four Keys for Successful Remote Workers

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, ServicesLeave a comment

The number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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Recent Articles

18 Feb

New 911 Regulations: Yes, These Apply to Your Organization

Failure to comply could result in legal liabilities.

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End User Adoption Tips
8 Feb

5 Keys for Successful End User Adoption

Carving out time to create an end user adoption strategy, and to execute it, will pay big dividends in the end.

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27 Jan

Microsoft Teams Direct Routing: More Complex Than It Seems

Direct Routing is a good option for voice calling, but be sure you understand all the considerations and the tradeoffs.

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14 Dec

Taking a Long-Term View of Remote Work

Five questions to ask when thinking about aligning processes to today’s reality.

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24 Sep

Quick Response Cloud Collaboration

August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…

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