Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…
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Hardware devices are difficult to source this year. But as my client migrates 10,000 users to a new cloud voice solution, we must proceed.
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Direct Routing is a good option for voice calling, but be sure you understand all the considerations and the tradeoffs.
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The mad scramble to remote work is over. Now the “return to work” process is beginning, and that brings many questions. Before moving forward, take a moment to assess your situation.
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As a consultant, I am often asked, “Which System is the best?” That’s kind of like asking “Which automobile is the best?” The answer, of course, depends on what you need it to do. Do you need great gas mileage, or to carry a lot of stuff (covered or uncovered?), or hold lot of people? …
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Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…
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We would be well-served to learn from lessons of the past and include an evaluation of a provider’s financial stability during the buying process for hosted services.
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Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…
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Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…
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Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.
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Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.
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Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons
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