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Tag: Planning and Strategy

End User Adoption Tips
8 Feb 2021

5 Keys for Successful End User Adoption

Swartz ConsultingAll Posts, Articles, Planning & StrategyNo Jitter, Planning and StrategyLeave a comment

Carving out time to create an end user adoption strategy, and to execute it, will pay big dividends in the end.

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10 Jul 2017

Business Objectives Should Outweigh Service Levels

Swartz ConsultingAll Posts, Articles, No Jitter, Planning & Strategy, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.

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23 Nov 2016

Digital Disruption & Transformation

Swartz ConsultingAll Posts, Podcasts & VideosPlanning and StrategyLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry.

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1 Aug 2016

Does Architecture Matter?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Services, Technology RefreshPlanning and Strategy, Services, Technology RefreshLeave a comment

Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.

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19 May 2016

Clearing Up Some Cloud Confusion

Swartz ConsultingAll Posts, Articles, Podcasts & Videos, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.

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4 Nov 2015

Mind the Gap: Technology Upgrades

Swartz ConsultingAll Posts, Articles, No Jitter, Planning & Strategy, Unified Communications and VOIPPlanning and Strategy, Unified Communications and VOIPLeave a comment

Understanding a client’s business is more important than talking about the latest whizz-bang device.

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13 May 2015

8 Tips to Ramp Up User Training

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIPPlanning and Strategy, Technology Refresh, Unified Communications and VOIPLeave a comment

Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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8 Apr 2015

Is the RFP Process a Waste of Time?

Swartz ConsultingAll Posts, Articles, No Jitter, Planning & Strategy, RFPPlanning and Strategy, RFPLeave a comment

An RFP that is issued at the proper time in the process, is supported by a thorough needs analysis, and clearly articulates the requirements of the organization, is an effective tool.

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23 Jul 2014

Don’t Get Caught Without Services

Swartz ConsultingAll Posts, Articles, Connectivity, No Jitter, Planning & Strategy, SIP TrunkingConnectivity, Planning and Strategy, SIP TrunkingLeave a comment

Those responsible for their organization’s communication technology must recognize that changes are coming and navigate to safer alternatives.

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Recent Articles

27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

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18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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16 Feb

3 Considerations When Migrating to a Cloud Phone System

Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…

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5 Jan

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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