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Category: Unified Communications and VOIP

27 Jul 2022

The Quest for Meeting Parity: Items to Include

Swartz ConsultingAll Posts, Articles, Unified Communications and VOIP

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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11 Jul 2022

End User Adoption and Change Management Process

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIP

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

Read More
16 Sep 2021

Negotiate a Better Cloud Contract to Avoid Traps

Swartz ConsultingBudgeting & Cost Reduction, Planning & Strategy, UCaaS, Unified Communications and VOIPNo Jitter

Learn where to look for potential billing “gotchas” to escape unpleasant future surprises

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3 Sep 2020

How Do You Budget for a UCaaS Solution?

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, Planning & Strategy, Unified Communications and VOIPNo Jitter, Services

Licenses, connectivity, and devices are some of the main components to consider.

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8 Jun 2020

Back to Work. Now what?

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, Cloud, Planning & Strategy, Unified Communications and VOIPNo Jitter

The mad scramble to remote work is over. Now the “return to work” process is beginning, and that brings many questions. Before moving forward, take a moment to assess your situation.

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26 Mar 2019

Infrastructure Considerations for VOIP

Swartz ConsultingAll Posts, Articles, Connectivity, Planning & Strategy, Unified Communications and VOIPServices1 Comment

All new communication technology utilizes VOIP (Voice Over IP) technology. If you want to install a new solution, it will use your data network to carry voice traffic.

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19 Mar 2019

How Microsoft is Innovating in Collaboration

Swartz ConsultingAll Posts, Articles, Past Speaking Engagements, Technology Refresh, UCaaS, Unified Communications and VOIPNo Jitter

With Microsoft crowned Best of EC 2019 Overall winner, here’s one judge’s observations from the evaluation process.

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4 Nov 2015

Mind the Gap: Technology Upgrades

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Unified Communications and VOIPNo Jitter, Planning and Strategy, Unified Communications and VOIPLeave a comment

Understanding a client’s business is more important than talking about the latest whizz-bang device.

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13 May 2015

8 Tips to Ramp Up User Training

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIPPlanning and Strategy, Technology Refresh, Unified Communications and VOIPLeave a comment

Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

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24 Sep 2014

Hidden Problems with Project Management: Is Your Project in Jeopardy?

Swartz ConsultingAll Posts, Articles, Project Management, Unified Communications and VOIPNo Jitter, Project Management, Unified Communications and VOIPLeave a comment

Many times, the project plan created by the vendor’s project managers is not complete in scope. It does not address all of the tasks required of all the involved parties.

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

Read More
11 Jul

End User Adoption and Change Management Process

Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.

Read More
18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

Read More
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