Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…
Read More
Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.
Read More
Phone systems are now considered part of IT, but these 5 factors often surprise IT staff when changing to a new voice technology.
Read More
As a consultant, I am often asked, “Which System is the best?” That’s kind of like asking “Which automobile is the best?” The answer, of course, depends on what you need it to do. Do you need great gas mileage, or to carry a lot of stuff (covered or uncovered?), or hold lot of people? …
Read More
With Microsoft crowned Best of EC 2019 Overall winner, here’s one judge’s observations from the evaluation process.
Read More
Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…
Read More
Despite best planning efforts for UCaaS implementations, things aren’t always what they seem when you get down to the nuts and bolts.
Read More
The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.
Read More
Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…
Read More
Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…
Read More
Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.
Read More
Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.
Read More
Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons
Read MoreTemplates and Tools that Put You in Control
Accelerate Your Success
Start with our templates and tools, then add options
Life in the Fast Lane
