Investing time and energy in a formal end user adoption and change management process can reap dividends in time and money later.
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Phone systems are now considered part of IT, but these 5 factors often surprise IT staff when changing to a new voice technology.
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As a consultant, I am often asked, “Which System is the best?” That’s kind of like asking “Which automobile is the best?” The answer, of course, depends on what you need it to do. Do you need great gas mileage, or to carry a lot of stuff (covered or uncovered?), or hold lot of people? …
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With Microsoft crowned Best of EC 2019 Overall winner, here’s one judge’s observations from the evaluation process.
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Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…
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Despite best planning efforts for UCaaS implementations, things aren’t always what they seem when you get down to the nuts and bolts.
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The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.
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Developing an effective Unified Communications-as-a-Service (UCaaS) solution can be complex and challenging. If you will soon be moving your network to an as-a-service model, there are three major considerations to help you…
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