Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.
Read MoreIn part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.
Read MoreContact centers have always been about the numbers; reporting is very important.
Read MoreIn Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented.
Read MoreVoice services are much more complex than they appear, and changing out a telephone system is no exception.
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