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Tag: Top Posts

15 Nov 2016

Going UCaaS: How to Choose the Right Option for You

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Services, Technology Refresh, Top Posts, UCaaSLeave a comment

Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

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28 Apr 2016

Pitfalls to Avoid When Implementing SIP Trunking – Part 2

Swartz ConsultingAll Posts, Articles, Connectivity, SIP TrunkingConnectivity, Services, SIP Trunking, Top PostsLeave a comment

In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.

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7 Apr 2016

Contact Center: Gaining Insights from Analytics

Swartz ConsultingAll Posts, Articles, Contact CenterContact Center, More Contact Center, Top Posts

Contact centers have always been about the numbers; reporting is very important.

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1 Apr 2016

Pitfalls to Avoid When Implementing SIP Trunking – Part 1

Swartz ConsultingAll Posts, Articles, Connectivity, SIP TrunkingConnectivity, Services, SIP Trunking, Top PostsLeave a comment

In Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented.

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6 Aug 2013

10 Mistakes to Avoid When Replacing Your Communications System

Swartz ConsultingAll Posts, Articles, Technology Refresh, Unified Communications and VOIPNo Jitter, Services, Technology Refresh, Top Posts, Unified Communications and VOIP

Voice services are much more complex than they appear, and changing out a telephone system is no exception.

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Recent Articles

18 May

Are On-Prem Phone Systems Actually Dead?

Don’t count on-premises phone systems out just yet, as many enterprises still find value in them for several reasons

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16 Feb

3 Considerations When Migrating to a Cloud Phone System

Melissa Swartz Ι February 16, 2022 While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one…

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5 Jan

Don’t Ignore New 911 Compliance Regulations for 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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22 Dec

The Show Must Go On: A Project Team Migrates Through Supply Chain Issues

Hardware devices are difficult to source this year. But as my client migrates 10,000 users to a new cloud voice solution, we must proceed.

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6 Oct

Cloud Contract Gotchas That Can Result in Higher Costs

Tips for reviewing the cost structure of your next cloud communications service.

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