Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options. Continue reading Going UCaaS: How to Choose the Right Option for You
In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.
Continue reading Pitfalls to Avoid When Implementing SIP Trunking – Part 2
Contact centers have always been about the numbers; reporting is very important. Continue reading Contact Center: New Insights from Analytics
In Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented. Continue reading Pitfalls to Avoid When Implementing SIP Trunking – Part 1
Voice services are much more complex than they appear, and changing out a telephone system is no exception. Continue reading 10 Mistakes to Avoid When Replacing Your Telephone System