| UCStrategies | March 25, 2016
In this Industry Buzz podcast, Blair Pleasant moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience. Blair is joined by UCStrategies Experts Don Van Doren, Roberta Fox, Jon Arnold, Phil Edholm, Evan Kirstel, Steve Leaden, Michael Finneran, Dr. Joseph Williams, and Melissa Swartz.
Listen to the podcast here (total run time 33:14).
Refer to the time codes below for each speaker:
- Blair Pleasant
- Don Van Doren (:55)
- Roberta J. Fox (5:29)
- Jon Arnold (7:33)
- Phil Edholm (10:25)
- Evan Kirstel (16:30)
- Steve Leaden (20:08)
- Michael Finneran (26:12)
- Joseph Williams (28:13)
- Melissa Swartz (30:38)
- Blair Pleasant (32:41)
UCStrategies is an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing Unified Communications arena. A supplier of objective information on Unified Communications, UCStrategies is supported by an alliance of leading communication industry Advisors, Analysts, and Consultants who have worked in the various segments of Unified Communications since its inception.
UCStrategies Experts represent the Who’s Who of the Unified Communications world, providing key insights and analysis to help you better understand UC technologies, products, and trends. UCStrategies Experts are seasoned professionals and luminaries in their fields, with extensive experience and knowledge in their various areas of expertise.
While it is easy to identify the upfront purchase cost and monthly cost of a new technology, there are other hidden costs that need to be taken into consideration.
Nevertheless, the inconvenience today may well yield better results at the end of the process.
If you're thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.
When migrating enterprise communications to the cloud, preparation is key.