From the most basics of basics to the hidden gotchas, No Jitter Editor Beth Schultz interviews UC consultant Melissa Swartz to help demystify the complex world of SIP trunking. Continue reading Practical Advice for Navigating SIP Trunking
In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry. Continue reading Digital Disruption & Transformation
In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. Continue reading Contact Center Industry Consolidation, Disruption, and the Future
In this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience. Continue reading The Role of Customer Engagement in the Contact Center
In this Industry Buzz podcast, Marty Parker leads a discussion about the recently released Gartner Magic Quadrant for Unified Communication. Continue reading Gartner Magic Quadrant for Unified Communications – UCStrategies Views
In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service Continue reading Social Customer Service in the Enterprise
In this Industry Buzz podcast, the UCStrategies Experts discuss Michael Finneran’s InformationWeek 2014 State of Unified Communications survey. Continue reading UCStrategies Experts Interpret InformationWeek’s State of UC Survey Results
Avaya TechTalk podcast host Guy Clinch interviews Melissa Swartz, owner of Swartz Consulting, about how her business delivers completely independent and unbiased telecommunications consulting. Continue reading Avaya TechTalk 35: Melissa Swartz – Swartz Consulting
