August 10, 2020
Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution.
Contact centers have always been about the numbers; reporting is very important.
While it is easy to identify the upfront purchase cost and monthly cost of a new technology, there are other hidden costs that need to be taken into consideration.
Your cloud solution may have more components than you thought; be sure that you understand all that’s involved...
Licenses, connectivity, and devices are some of the main components to consider.