Contact Center Requirements Template



Want the Basic Contact Center requirements template we use to quickly and easily add simple contact center requirements to your RFP?

Just fill in a few blanks to add agent, supervisor, reporting, and voice call routing requirements to your RFP!


* Basic Contact Center definition: Requires voice call routing, time of day and holiday treatments, basic call menus, and basic reporting on queue and agent statistics.

Requires none of the following capabilities: screen pops, IVR with data lookups, CRM integration, self- service applications, chatbots, PCI compliance, multi-channel, omni-channel, call recording, speech analytics, call back in queue, custom reports, work force scheduling and adherence, quality assurance.