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Category: All Posts

3 May 2021

Return to the Office: A Chance to Optimize?

Swartz ConsultingAll Posts

While most of us won’t be able to start with a clean slate, we can take the opportunity to improve our communication technology, processes and policies as employees return to their offices.

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21 Apr 2021

No Formal ‘Go Live?’ Defining a Project’s End Can Be Tough

Swartz ConsultingAll Posts, Articles, Connectivity, No Jitter, Planning & Strategy

Sharing lessons learned from a Microsoft Teams telephony migration that took place while no one was in the office.

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9 Mar 2021

New 911 Regulations: Yes, These Apply to Your Organization

Swartz ConsultingAll Posts, Articles, Planning & Strategy

Failure to comply could result in legal liabilities.

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End User Adoption Tips
8 Feb 2021

5 Keys for Successful End User Adoption

Swartz ConsultingAll Posts, Articles, No Jitter, Planning & StrategyPlanning and StrategyLeave a comment

Carving out time to create an end user adoption strategy, and to execute it, will pay big dividends in the end.

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27 Jan 2021

Microsoft Teams Direct Routing: More Complex Than It Seems

Swartz ConsultingAll Posts, Articles, Cloud, Connectivity

Direct Routing is a good option for voice calling, but be sure you understand all the considerations and the tradeoffs.

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14 Dec 2020

Taking a Long-Term View of Remote Work

Swartz ConsultingAll Posts

Five questions to ask when thinking about aligning processes to today’s reality.

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24 Sep 2020

Quick Response Cloud Collaboration

Swartz ConsultingAll Posts, Podcasts, Podcasts & VideosServices

August 10, 2020 Melissa Swartz joins Pat Pittmon as a guest speaker on Telecom Talk, in a discussion about the technology changes that were made as everyone was forced to work remotely this spring, and the differences between some of those quick response cloud and collaboration solutions, and a fully integrated cloud solution. Click here…

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3 Sep 2020

Reducing Business Communications Expenses in Response to Tough Economic Times

Swartz ConsultingAll Posts, Budgeting & Cost Reduction, Planning & Strategy, Podcasts & Videos

Join Melissa Swartz and other leading technology experts in this virtual panel about how to evaluate your business communication tools and expenses.

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3 Sep 2020

How Do You Budget for a UCaaS Solution?

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, No Jitter, Planning & Strategy, Unified Communications and VOIPServices

Licenses, connectivity, and devices are some of the main components to consider.

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8 Jun 2020

Back to Work. Now what?

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, Cloud, No Jitter, Planning & Strategy, Unified Communications and VOIP

The mad scramble to remote work is over. Now the “return to work” process is beginning, and that brings many questions. Before moving forward, take a moment to assess your situation.

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Recent Articles

11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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