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Category: Technology Refresh

9 Apr 2014

Tips for Identifying Requirements

Swartz ConsultingAll Posts, Articles, RFP, Technology Refresh, Unified Communications and VOIPNo Jitter, Technology Refresh, Unified Communications and VOIP

Which system is the best? Of course, the answer is: It depends. Here are a few of the factors you should weigh in making the judgment.

10 Nov 2013

Avoid These Pitfalls When Responding to an RFP

Swartz ConsultingAll Posts, Articles, RFP, Technology RefreshNo Jitter, RFP, Technology RefreshLeave a comment

If you want the job, you need to look knowledgeable and professional with your proposal.

1 Oct 2013

Do You Really Need an RFP? Because It’s Really a Pain…

Swartz ConsultingAll Posts, Articles, Planning & Strategy, RFP, Technology RefreshNo Jitter, Planning and Strategy, RFP, Technology RefreshLeave a comment

Nevertheless, the inconvenience today may well yield better results at the end of the process.

12 Sep 2013

5 Tips for Successfully Installing a New Telephony Solution

Swartz ConsultingAll Posts, Articles, Project Management, Technology Refresh, Unified Communications and VOIPNo Jitter, Project Management, Services, Technology Refresh, Unified Communications and VOIPLeave a comment

Documentation, project management, testing, and training are among the elements that must be handled properly for the installation to go smoothly.

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11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

Melissa Swartz Ι January 23, 2024 After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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