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Category: UCaaS

15 Nov 2016

Going UCaaS: How to Choose the Right Option for You

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Services, Technology Refresh, Top Posts, UCaaSLeave a comment

Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

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16 Sep 2016

Choosing UCaaS: What Works for You?

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Technology Refresh, UCaaS1 Comment

If you’re thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.

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5 Aug 2015

Does the Cloud Services Deployment Model Need to Change?

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Technology Refresh, UCaaSLeave a comment

User organizations often require help when implementing cloud services – a gap begging to be filled.

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15 May 2014

Hidden Costs of UCaaS Solutions

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, Planning & Strategy, Technology Refresh, UCaaSNo Jitter, Planning and Strategy, Technology Refresh, Unified Communications and VOIP

While it is easy to identify the upfront purchase cost and monthly cost of a new technology, there are other hidden costs that need to be taken into consideration.

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11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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