As a consultant, I am often asked, “Which System is the best?” That’s kind of like asking “Which automobile is the best?” The answer, of course, depends on what you need it to do. Do you need great gas mileage, or to carry a lot of stuff (covered or uncovered?), or hold lot of people? …
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How do you make sure that your RFP gets the responses you need? How you phrase your RFP requirements can make all the difference.
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Writing an RFP (Request for Proposal) is like a painting project. The final product is much better if you do the necessary prep work up front.
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All new communication technology utilizes VOIP (Voice Over IP) technology. If you want to install a new solution, it will use your data network to carry voice traffic.
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The process for porting DID numbers should be very predictable and well defined, but often it is far more difficult than it should be.
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With all the new solutions and capabilities available today, an organized approach goes a long way toward helping enterprises make the decision that’s right for them…
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The sales pitch makes a cloud migration seem easy, but there are a variety of technical considerations to keep in mind.
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The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.
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Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…
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Melissa Swartz Ι January 23, 2024 After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…
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Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…
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Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…
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Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.
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