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Category: All Posts

24 Jun 2015

Privacy and How to Lose It

Swartz ConsultingAll Posts, Articles, No JitterLeave a comment

Google and AT&T high-speed Internet services may seem like a bargain, but what are they costing consumers in privacy?

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13 May 2015

8 Tips to Ramp Up User Training

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIPPlanning and Strategy, Technology Refresh, Unified Communications and VOIPLeave a comment

Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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8 Apr 2015

Is the RFP Process a Waste of Time?

Swartz ConsultingAll Posts, Articles, No Jitter, Planning & Strategy, RFPPlanning and Strategy, RFPLeave a comment

An RFP that is issued at the proper time in the process, is supported by a thorough needs analysis, and clearly articulates the requirements of the organization, is an effective tool.

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11 Mar 2015

Reading Between the Lines of Your Vendor’s Demonstration

Swartz ConsultingAll Posts, Articles, No Jitter, RFP, UncategorizedLeave a comment

Get your requirements in order and know what questions to ask before you sit down for your next UC product demonstration.

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4 Mar 2015

Demos – How to Win the Deal

Swartz ConsultingAll Posts, ArticlesLeave a comment

Do demonstrations really win deals? Yes. And they lose them too.

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24 Sep 2014

Hidden Problems with Project Management: Is Your Project in Jeopardy?

Swartz ConsultingAll Posts, Articles, No Jitter, Project Management, Unified Communications and VOIPProject Management, Unified Communications and VOIPLeave a comment

Many times, the project plan created by the vendor’s project managers is not complete in scope. It does not address all of the tasks required of all the involved parties.

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28 Aug 2014

Gartner Magic Quadrant for Unified Communications – UCStrategies Views

Swartz ConsultingAll Posts, Podcasts & Videos, Technology Refresh, Unified Communications and VOIPTechnology Refresh, Unified Communications and VOIPLeave a comment

In this Industry Buzz podcast, Marty Parker leads a discussion about the recently released Gartner Magic Quadrant for Unified Communication.

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28 Aug 2014

Social Customer Service in the Enterprise

Swartz ConsultingAll Posts, Podcasts & VideosContact Center, More Contact CenterLeave a comment

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence, to discuss Social Customer Care, using social media sites as a channel for customer service

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23 Jul 2014

Don’t Get Caught Without Services

Swartz ConsultingAll Posts, Articles, Connectivity, No Jitter, Planning & Strategy, SIP TrunkingConnectivity, Planning and Strategy, SIP TrunkingLeave a comment

Those responsible for their organization’s communication technology must recognize that changes are coming and navigate to safer alternatives.

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Recent Articles

11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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