The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.
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Taking time to create and implement a good end-user training program is an essential step not to be overlooked when deploying a new technology.
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Developing an effective Unified Communications-as-a-Service (UCaaS) solution can be complex and challenging. If you will soon be moving your network to an as-a-service model, there are three major considerations to help you…
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UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don’t have the benefit of years’ worth of user-prompted development, either.
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Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.
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If you’re thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.
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How many of us rely entirely on directories in our corporate environment (and certainly on our phones) to know how to reach others? How would you communicate with people if you weren’t able to access that directory information?
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Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.
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Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.
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Before you implement SIP trunking, be sure you familiarize yourself with common challenges and gotchas.
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