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Category: Articles

26 Mar 2019

Steps You Must Take Before Writing Your RFP

Swartz ConsultingAll Posts, Articles, Planning & Strategy, RFPServices

Writing an RFP (Request for Proposal) is like a painting project. The final product is much better if you do the necessary prep work up front.

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26 Mar 2019

Infrastructure Considerations for VOIP

Swartz ConsultingAll Posts, Articles, Connectivity, Planning & Strategy, Unified Communications and VOIPServices1 Comment

All new communication technology utilizes VOIP (Voice Over IP) technology. If you want to install a new solution, it will use your data network to carry voice traffic.

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19 Mar 2019

How Microsoft is Innovating in Collaboration

Swartz ConsultingAll Posts, Articles, Past Speaking Engagements, Technology Refresh, UCaaS, Unified Communications and VOIPNo Jitter

With Microsoft crowned Best of EC 2019 Overall winner, here’s one judge’s observations from the evaluation process.

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16 Jan 2019

What Are You Really Getting with Your Cloud Solution?

Swartz ConsultingAll Posts, Articles, Cloud, Contact Center, Technology Refresh, UCaaSCloud, Contact Center, No Jitter, UCaaSLeave a comment

Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…

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14 Nov 2018

Lessons Learned from the Trenches of UCaaS Implementations

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, UCaaSLeave a comment

Despite best planning efforts for UCaaS implementations, things aren’t always what they seem when you get down to the nuts and bolts.

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22 Jun 2018

A Guide to Porting Numbers

Swartz ConsultingAll Posts, Articles, Planning & Strategy1 Comment

The process for porting DID numbers should be very predictable and well defined, but often it is far more difficult than it should be.

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14 Jun 2018

Getting Technical with Cloud Migrations

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, UCaaSLeave a comment

Advice from the trenches on moving communications systems to the cloud.

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28 Mar 2018

3 Tips for Comparing Complex Communications Solutions

Swartz ConsultingAll Posts, Articles, Planning & StrategyNo Jitter, ServicesLeave a comment

With all the new solutions and capabilities available today, an organized approach goes a long way toward helping enterprises make the decision that’s right for them…

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10 Jan 2018

3 Technical Issues to Consider for a Cloud Move

Swartz ConsultingAll Posts, Articles, Planning & StrategyNo Jitter

The sales pitch makes a cloud migration seem easy, but there are a variety of technical considerations to keep in mind.

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5 Oct 2017

Preparing for the Big Cloud Move

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology RefreshNo JitterLeave a comment

When migrating enterprise communications to the cloud, preparation is key.

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Recent Articles

11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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