Category: Technology Refresh

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

What IT People Don’t Know About Phones

Phone systems are now considered part of IT, but these 5 factors often surprise IT staff when changing to a new voice technology.

Which System is the Best?

As a consultant, I am often asked, “Which System is the best?” That’s kind of like asking “Which automobile is the best?” The answer, of course, depends on what you need it to do. Do you need great gas mileage, or to carry a lot of stuff (covered or uncovered?), or hold lot of people? …

How Microsoft is Innovating in Collaboration

With Microsoft crowned Best of EC 2019 Overall winner, here’s one judge’s observations from the evaluation process.

What Are You Really Getting with Your Cloud Solution?

Your cloud solution may have more components than you thought; be sure that you understand all that’s involved…

Lessons Learned from the Trenches of UCaaS Implementations

Despite best planning efforts for UCaaS implementations, things aren’t always what they seem when you get down to the nuts and bolts.

Getting Technical with Cloud Migrations

Advice from the trenches on moving communications systems to the cloud.

Preparing for the Big Cloud Move

When migrating enterprise communications to the cloud, preparation is key.

Business Objectives Should Outweigh Service Levels

The point of technology is to improve the business. It is important for IT to measure outcomes in business terms rather than SLAs.

3 Considerations when choosing a UCaaS partner

Developing an effective Unified Communications-as-a-Service (UCaaS) solution can be complex and challenging. If you will soon be moving your network to an as-a-service model, there are three major considerations to help you…