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Category: Technology Refresh

4 Jan 2017

UCaaS Feature Parity Not a Guarantee

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Technology Refresh, UCaaSLeave a comment

UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don’t have the benefit of years’ worth of user-prompted development, either.

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15 Nov 2016

Going UCaaS: How to Choose the Right Option for You

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Services, Technology Refresh, Top Posts, UCaaSLeave a comment

Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

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16 Sep 2016

Choosing UCaaS: What Works for You?

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Technology Refresh, UCaaS1 Comment

If you’re thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.

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1 Aug 2016

Does Architecture Matter?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology RefreshPlanning and Strategy, Services, Technology RefreshLeave a comment

Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.

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19 May 2016

Clearing Up Some Cloud Confusion

Swartz ConsultingAll Posts, Articles, Podcasts & Videos, Technology RefreshPlanning and Strategy, Technology RefreshLeave a comment

Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.

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5 Aug 2015

Does the Cloud Services Deployment Model Need to Change?

Swartz ConsultingAll Posts, Articles, Technology Refresh, UCaaSNo Jitter, Technology Refresh, UCaaSLeave a comment

User organizations often require help when implementing cloud services – a gap begging to be filled.

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13 May 2015

8 Tips to Ramp Up User Training

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIPPlanning and Strategy, Technology Refresh, Unified Communications and VOIPLeave a comment

Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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28 Aug 2014

Gartner Magic Quadrant for Unified Communications – UCStrategies Views

Swartz ConsultingAll Posts, Podcasts & Videos, Technology Refresh, Unified Communications and VOIPTechnology Refresh, Unified Communications and VOIPLeave a comment

In this Industry Buzz podcast, Marty Parker leads a discussion about the recently released Gartner Magic Quadrant for Unified Communication.

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15 May 2014

Hidden Costs of UCaaS Solutions

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, Planning & Strategy, Technology Refresh, UCaaSNo Jitter, Planning and Strategy, Technology Refresh, Unified Communications and VOIP

While it is easy to identify the upfront purchase cost and monthly cost of a new technology, there are other hidden costs that need to be taken into consideration.

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Recent Articles

11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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