In part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.
Read MoreContact centers have always been about the numbers; reporting is very important.
Read MoreIn Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented.
Read MoreA deeper dive into factors around facilities, configuration, and failover that can complicate a move to SIP trunks.
Read MoreThe number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.
Read MoreThere are many variables to consider when moving to SIP trunks, from features and capabilities to pricing and facility requirements.
Read MoreUnderstanding a client’s business is more important than talking about the latest whizz-bang device.
Read MoreUser organizations often require help when implementing cloud services – a gap begging to be filled.
Read MoreGoogle and AT&T high-speed Internet services may seem like a bargain, but what are they costing consumers in privacy?
Read MoreGetting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.
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