Before you implement SIP trunking, be sure you familiarize yourself with common challenges and gotchas.
Read MoreIn part 2 of this series, we cover issues that can occur with configuration and failover of SIP trunking.
Read MoreContact centers have always been about the numbers; reporting is very important.
Read MoreIn Part 1 of this series, I discuss pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented.
Read MoreIn this Industry Buzz podcast, Blair Pleasant from UCStrategies moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience.
Read MoreA deeper dive into factors around facilities, configuration, and failover that can complicate a move to SIP trunks.
Read MoreThe number of people who are working remotely continues to grow, and companies have found many benefits from cost savings to decreased turnover. But working remotely isn’t for everyone. Here are four key areas to consider.
Read MoreThere are many variables to consider when moving to SIP trunks, from features and capabilities to pricing and facility requirements.
Read MoreUnderstanding a client’s business is more important than talking about the latest whizz-bang device.
Read MoreUser organizations often require help when implementing cloud services – a gap begging to be filled.
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