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Category: Planning & Strategy

1 Aug 2016

Does Architecture Matter?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology RefreshPlanning and Strategy, Services, Technology RefreshLeave a comment

Each type of architecture has strengths and weaknesses; understanding the differences is key to choosing the best solution for your individual situation.

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4 Nov 2015

Mind the Gap: Technology Upgrades

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Unified Communications and VOIPNo Jitter, Planning and Strategy, Unified Communications and VOIPLeave a comment

Understanding a client’s business is more important than talking about the latest whizz-bang device.

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13 May 2015

8 Tips to Ramp Up User Training

Swartz ConsultingAll Posts, Articles, Planning & Strategy, Technology Refresh, Unified Communications and VOIPPlanning and Strategy, Technology Refresh, Unified Communications and VOIPLeave a comment

Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

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7 May 2015

Reasons Why Teleworking Makes Sense

Swartz ConsultingAll Posts, Articles, Contact Center, Planning & Strategy, Technology RefreshContact Center, More Contact Center, Planning and Strategy, Technology RefreshLeave a comment

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. This article offers a few of the most common advantages.

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8 Apr 2015

Is the RFP Process a Waste of Time?

Swartz ConsultingAll Posts, Articles, Planning & Strategy, RFPNo Jitter, Planning and Strategy, RFPLeave a comment

An RFP that is issued at the proper time in the process, is supported by a thorough needs analysis, and clearly articulates the requirements of the organization, is an effective tool.

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23 Jul 2014

Don’t Get Caught Without Services

Swartz ConsultingAll Posts, Articles, Connectivity, Planning & Strategy, SIP TrunkingConnectivity, No Jitter, Planning and Strategy, SIP TrunkingLeave a comment

Those responsible for their organization’s communication technology must recognize that changes are coming and navigate to safer alternatives.

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25 Jun 2014

Hosted Services – Dangerous Waters Ahead?

Swartz ConsultingAll Posts, Articles, Cloud, Planning & StrategyNo Jitter, Planning and StrategyLeave a comment

We would be well-served to learn from lessons of the past and include an evaluation of a provider’s financial stability during the buying process for hosted services.

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15 May 2014

Hidden Costs of UCaaS Solutions

Swartz ConsultingAll Posts, Articles, Budgeting & Cost Reduction, Planning & Strategy, Technology Refresh, UCaaSNo Jitter, Planning and Strategy, Technology Refresh, Unified Communications and VOIP

While it is easy to identify the upfront purchase cost and monthly cost of a new technology, there are other hidden costs that need to be taken into consideration.

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5 Mar 2014

Contract Negotiation Tips from a Non-Legal Perspective Part 2: Negotiating New Contracts

Swartz ConsultingAll Posts, Articles, Planning & StrategyNo Jitter, Planning and StrategyLeave a comment

Make sure that everything you wanted in the contract actually makes it in, and that acceptance and payment terms are reasonable.

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29 Jan 2014

Contract Negotiation Tips from a Non-Legal Perspective, Part 1: Managing Existing Contracts

Swartz ConsultingAll Posts, Articles, Planning & StrategyNo Jitter, Planning and Strategy

The best way to re-negotiate an existing contract is to treat it like a new one, as this provides an opportunity to improve pricing, terms and conditions without changing networks.

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Recent Articles

11 Apr

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz Ι April 11, 2024 At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as it’s also known. From the “What’s New in Microsoft Teams | Enterprise Connect 2024…

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23 Jan

10 Mistakes To Avoid When Replacing Your Communications System

 Melissa Swartz Ι January 23, 2024   After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the 10 most common mistakes we see when replacing a telephony system: Skipping the needs assessment.Often a…

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20 Sep

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz Ι September 20, 2023 If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options.  Many people turn to reports by various analyst firms to find out who the top players are and shorten the list of choices. This makes sense, as long…

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3 Jul

Managing AI Tools Requires More Data Transparency

Melissa Swartz Ι July 3, 2023 One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more to come. One compelling use case for AI is…

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27 Jul

The Quest for Meeting Parity: Items to Include

Meeting management skills are more important than meeting technology in creating inclusive, productive meetings. Here are some considerations for managing your next meeting.

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